Knowledge Base
HELP CENTRE
Client support articles for Merchants to receive self-directed help while using the Client Support Portal.
Recent Articles
How Can I accept Mobile Payments with Converge Gateway?
Easily customize your payment page to match your brand, and when customers click to pay, they’ll be linked to the payment form you create where they can safely and securely enter in their payment details. You’ll be notified as soon as the mobile ...Converges's Secure payments with Digital wallets.
Digital wallets can help to streamline the checkout process and increase completed transactions. Customer information is stored on their digital device, so customers skip lengthy checkout forms. The use of digital wallets can also help mitigate fraud ...What are Converge's Digital Wallet options?
Converge accept online payments with any of these four popular digital wallets through Converge hosted payment pages or checkout webpages with no additional fees: Apple Pay® Masterpass™ PayPal™ Visa Checkout™How can I reach to for live assistance with Converge?
For any inquiry or assistance regarding Converge, the Customer Service is available 24/7. Contact: 866-310-3345 They will be able to assist you with your Payment Gateway.How does the Converge "Buy Now" button work?
Buy buttons are the easiest way to accept secure payments online and can be placed on nearly any website or sent via email. The buy button or hyperlink allows users to click to pay and will bring them to a secure payment page where they can pay with ...
Popular Articles
Protecting Your Business: Understanding and Preventing Chargebacks
As a business owner, ensuring the security of your transactions and safeguarding against fraudulent activities is paramount. Chargebacks can not only result in financial losses but also damage your reputation and erode customer trust. Therefore, it's ...Dejavoo Z8-QUICK REFERENCE GUIDE
Here is a quick reference guide for using Dejavoo Z8 terminal: To power on, press and hold Sale Refund Void/Purchase Correction Batch Settlement 1. If Clerk ID/Invoice/PO is enabled, enter it then press OK. 1. Press BACK then press 2 for REFUND. 1. ...Dejavoo Z9&Z11-QUICK REFERENCE GUIDE
Here is a quick reference guide for using Dejavoo Z9 and Z11 terminal: To power on, press and hold Sale Refund Void/Purchase Correction Batch Settlement 1. If Clerk ID/Invoice/PO is enabled, enter it then press OK. 1. Tap PURCHASE then tap REFUND. 1. ...What to do when there is a funding delay?
If you experience a funding delay, first check your account settings and transaction history to ensure there are no errors or discrepancies. Contact our customer support team for assistance, as they can provide insights into the cause of the delay ...Can I speed up the process if I need the money urgently?
No, currently we do not offer expedited funding options. Funds are deposited according to our standard processing times. If you have any concerns or need further assistance, please contact our customer support team: 1-800-301-4616 or ...